Verrett
Communications
Join Our Team and Make a Difference from the Comfort of Your Home!
Are you passionate about making a positive impact in people's lives? Do you thrive on solving complex problems and delivering effective solutions? If so, we have the perfect opportunity for you as a Remote Customer Service Representative. This is a work-from-home position, providing the flexibility you desire.
Key Highlights:
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Competitive Compensation:
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Starting pay rate is $14.00 per hour, with an increase to $15.00 per hour after training.
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Flexible Schedule:
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Set your own schedule.
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Many shifts available for a variety of scheduling options.
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Career Growth:
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Abundant opportunities for career advancement within the healthcare team.
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Fully Remote:
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Enjoy the convenience of working from the comfort of your home.
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Responsibilities
Customer Interaction:
Lead in addressing customer questions and concerns via phone, email, and chat.
Manage high volumes of inbound calls promptly and professionally.
Communication Skills:
Work with or without a script, maintaining call control.
Identify customer needs, clarify information, and provide solutions.
Access resources for accurate inquiry handling.
Sales and Quality Management:
Identify upsell/cross-sell opportunities.
Actively participate in efforts to enhance customer satisfaction and service quality.
Task Management:
Skillfully transition between tasks without loss of efficiency.
Multi-task using multiple systems per client's working environment.
Training and Professionalism:
Successfully complete all training sessions.
Communicate effectively with patience and understanding.
Maintain positive and professional interactions with customers.
Attendance and Punctuality:
Be available at your desk, maintaining punctuality at all scheduled times.
Qualifications
Experience:
1 year of customer service or customer support experience.
1 year of previous call center or office background experience required.
Education:
High school diploma or GED preferred.
Technical Skills:
Technical savvy (able to toggle between multiple browsers & systems using dual monitors if required).
Remote Work Skills:
Previous remote work from home experience a plus.
Quick learner and able to work independently.
Typing Skills:
Type 35 words per minute accurately.
Communication Skills:
Strong phone and verbal communication skills along with active listening.
Basic Requirements:
Must be at least 18 years of age.
A background check with state and federal laws is required.
Must be able to speak, read, write, and understand English.
Hardware/Software Requirements:
To meet the necessary performance standards, the following hardware and software specifications are required:
Processor: Intel® Core™ i3-9000, Series or greater.
Windows 8/8.1, Windows 10
Minimum 20GB free drive space
USB headset, ensuring quality communication. Click here for example.
Devices such as Chromebooks, netbooks, or tablets are not acceptable; only laptops or desktops are permitted.